Order Cancellation Policy Prior to Product Shipment
- Your online order is eligible for cancellation and full refund within 48 hours of being placed provided the goods have not been packaged and shipped according to our designer brands and product manufacturers policy terms and with prior approve from Kumquat Garden.
- After 48 hours and up to 96 hours our Customer Service office will work with you, and if the designer or brand allows order cancellation then we will extend the courtesy for a full refund less any vendor established late cancellation fees.
The few exceptions that cannot be returned include:
- Clearance Items
- Gift Certificates
- Personalized Items
- Items Marked “FINAL SALE” (clearly indicated on the sale page before placing your order)
Please note that shipping charges are non-refundable. You will be charged for the cost of return shipping, which will be deducted from your total return credit.
USPS, UPS or Other Carrier Damage & Breakage
- Customer must notify our Customer Service office within two (2) days of receipt of any damage claims.